Diablo III Accounts Are Being Hacked
Well, this was just bound to happen eventually right? I mean, Diablo III has checked all the necessary boxes for a troubled release. Server failure on launch day? Check. Constant server downtime and login issues? Check. Diablo III accounts being hacked and stolen from? Well, that’s a check now as well.
Normally most press sites report on these incidents happening to other poor players that have sent in their stories. Ironically, this time it was actually a writer from Eurogamer that had his own personal account hacked. This was discovered after the person who had purchased the stolen account decided to have a conversation with the editor of Eurogamer, who then realized something was wrong after his apparent online friend seemed to have changed time zones overnight. This is just one instance where accounts have been reported as hacked. Some users on the Blizzard forums have even reported that their accounts with Authenticators were broken into, which is a huge blow for Blizzard’s online integrity.
Blizzard quickly tried to calm players by sending out a long apology and advising players to link their accounts to Authenticators, which can be bought or downloaded onto most smartphones.
Battle.net® Account Security & Diablo® III
We’d like to take a moment to address the recent reports that suggested that Battle.net® and Diablo® III may have been compromised. Historically, the release of a new game — such a World of Warcraft® expansion — will result in an increase in reports of individual account compromises, and that’s exactly what we’re seeing now with Diablo III. We know how frustrating it can be to become the victim of account theft, and as always, we’re dedicated to doing everything we can to help our players keep their Battle.net accounts safe — and we appreciate everyone who’s doing their part to help protect their accounts as well. You can read about ways to help keep your account secure, along with some of the internal and external measures we have in place to help us achieve our security goals, at our account security website here: www.battle.net/security.
We also wanted to reassure you that the Battle.net Authenticator and Battle.net Mobile Authenticator (a free app for iPhone and Android devices) continue to be some of the most effective measures we offer to help players protect themselves against account compromises, and we encourage everyone to take advantage of them. In addition, we also recently introduced a new service called Battle.net SMS Protect™, which allows you to use your text-enabled cell phone to unlock a locked Battle.net account, recover your account name, approve a password reset, or remove a lost Authenticator. Optionally, you can set up the Battle.net SMS Protect system to send you a text message whenever important changes occur on your account.
For more information on the Authenticator, visit http://us.battle.net/support/en/article/battle-net-authenticator-faq
For more on the Battle.net Mobile Authenticator, visit http://us.battle.net/support/en/article/battle-net-mobile-authenticator-faq
For more on Battle.net SMS Protect, visit http://us.battle.net/support/en/article/battlenet-sms-protect
We also have other measures built into Battle.net to help protect players. Occasionally, when Battle.net detects unusual login activity that differs from your normal behavior — such as logging in from an unfamiliar location — we may prompt you for additional information (such as the answer to one of your security questions) and/or require you to perform a password reset through the Battle.net website. World of Warcraft players might be familiar with this security method already, and Diablo III players may begin to encounter it as well.
As always, if you think you’ve been the victim of an account compromise, head to the “Help! I’ve Been Hacked!” tool at http://us.battle.net/en/security/help for assistance.
Thing is, if accounts with Authenticators are being hacked into, what defense do we have?